ESET Customer Care is here to help, and our goal is to provide the answers you need as quickly as possible, without the wait. Our online self-service tools include easy-to-follow User Guides, and controllable video tutorials.

If you still can't find what you're looking for, you can always contact Customer Care by using our Belgium&Luxemburg Support Request form - and a member of our support team will respond to your case within the next business day.

If you purchased a CD from an ESET reseller, our Activation page offers a hassle-free way to start using your ESET security product immediately. To register, just enter your contact information and serial #, located on the inside front cover of the CD case, or back of the CD sleeve.

If you need your username, password, expiration date of your license, or other license information, you can have this information emailed directly to you by visiting our Lost Licence page. The only thing we require is the registration email address used on the online purchase form or registration card when you purchased your ESET security product.

As many ESET customers know, the power of our product lies in the continuous virus signature and advanced heuristics updates downloaded to your system. By default, our products check for new updates every hour. If you're interested in seeing which threats were addressed with the latest updates, check out our ThreatSense Updates page.

Effective security consists of three things: well-trained people, best-practice processes and best-in-class tools. ESET consultants and partners can assist you in developing and acquiring all three. View our product vids and on-time tutorials click here. To schedule a training consultation, contact your ESET representative.

Visit the ESET User Forum available 24 hours a day, 7 days a week. The forum is hosted by Wilders Security.

If you need to register your ESET license, please click here.

To check without risk (using EICAR test channel) that the NOD32 protection module is activated and working correctly click here.
You will receive an alert to confirm the EICAR file had been detected ( it is not a real virus! )
Use "Esc" to close both NOD32 alert window and download window.